Important Notice Regarding COVID-19

In an effort to limit the transmission of COVID-19 and with our priority on keeping people and pets in our community healthy and safe, the Edmonton Humane Society (EHS) has modified its services, with some now available by appointment. Please visit our COVID-19 updates page for full details.

Pet Behaviour Hotline

If you are experiencing challenges with your cat or dog’s behaviour, or have a general question about pet behaviour, our professionals are here to help!

Contact our trainers for advice and learn more about the training services we offer…

  • Email or call us
  • Ask your question
  • Tell us the best way and time to reach you back
  • Allow for 1-2 business days for our behavior experts to answer your questions and give suggestions on how to handle your situation

Phone 780-491-3521 to reach our free pet behaviour hotline, or email us through the button below.

Email an EHS Behaviour Specialist
Behaviour Resources

Pet Behaviour Resources

Download our free pet behaviour resources below to help improve the relationship you have with your pet or address specific behaviour concerns.

Can’t find the answer to your question? Contact our free pet behaviour hotline!

  • Returning To Work – COVID-19 has caused many disruptions to our everyday routines, including time spent with our pets. If you have found yourself working from home and are planning to return to your workplace, there are some strategies to help ease this transition for your dog.
  • Post Adoption Tips – Bringing your new dog home is exciting! However, your new pet may find this transition a bit stressful at first. Here are some recommendations for helping your pet feel at home.
  • Pet Introductions – When you get a new cat or dog, you can’t wait to bring them home. However, your resident pets may not share your excitement. Introducing pets to each other is a process.
  • Puppy Socialization – A critical part of puppyhood is socialization, but it is important to understand that socializing your puppy does not mean maximizing exposure. Here we share tips on how to ensure you have the best learning experiences possible for you and your puppy.
  • Puppy Mouthing – When puppies play with each other, they use their mouths. Therefore, they may also be inclined to grab or bite your hand with their mouth during play or when being petted. This guide will help you navigate to reducing this behaviour.
  • Clicker Training – Clicker training is an easy and effective way to train your pet through with a combination of reward and auditory que. Here are some helpful tips to help you get started.
  • Crate Training – Crate training is a practical way to ensure that your dog is safely contained while traveling or when they cannot be properly supervised. It can also be helpful when house training.
  • House Training – House training requires consistency, attentiveness, and positive reinforcement! It may take several weeks to house-train your puppy (or adult dog), depending on several factors so ensure you have time to commit to house-training.
  • Loose Leash Walking – Leash pulling is inadvertently rewarded by allowing your dog to move forward when they pull. In order to address pulling, you have to stop reinforcing the unwanted behaviour.
  • Recall – Recall is one of the most valuable cues for your dog to learn. It ensures their safety in off-leash areas or if your dog escapes from your yard or home.
  • Sit Training – Every dog should respond reliably to a “sit” cue It is a foundational behaviour for basic obedience. You can also train your dog that sitting can help them gain access to desired items, such as treats, toys, or praise.
  • Excessive Barking – Dogs bark, it’s what they do naturally! However, when barking becomes excessive or persists for long periods, it can indicate that an underlying issue needs to be addressed.
  • Impulse Control  – Teaching your dog impulse control is a valuable exercise! Through behaviour modification, your dog can learn to control their instinctive behaviour and reliably respond to your cues.
  • Leash Reactivity – When on-leash, does your dog bark, growl, lunge, or pull towards other dogs, people, or objects, such as bicycles? If so, your dog may be leash reactive.
  • Managing Fear – Managing a fearful dog can be stressful at times. Here are some recommendations for improving your dog’s confidence and managing their environment.
  • Muzzle Use & Training – Muzzle training can be an easy and effective way to support your dog’s welfare and safety during potentially stressful situations.
  • Resource Guarding – Dogs can guard toys, food, people, objects, or even locations. This occurs when your dog shows signs of aggression when you (or another dog) approaches the guarded item, person, or location, such as snarling, growling, or snapping.
  • Separation Anxiety – Does your dog get upset when you leave them alone at home? Do they howl, bark, soil, or destroy items in your house? If so, your dog may have separation anxiety.
  • Touch Sensitivity – Did you know that petting a dog is a “human” thing? We don’t see dogs petting other dogs. If you have a puppy, it is essential that you desensitize them to having different areas of their body handled. In adult dogs, tolerance for being touched or handled may vary significantly.
  • Keeping Cats Safe – Outdoor free-roaming cats are exposed to many risks. Here are some alternatives to free-roaming that support healthy and happy lives for cats.
  • Pet Introductions This guide includes Dog to Cat introductions. When you get a new cat or dog, you can’t wait to bring them home. However, your resident pets may not share your excitement. Introducing pets to each other is a process.
  • Litterbox Training – Cats have individual preferences when it comes to litterboxes. Here are some tips to help encourage your cat to use their litterbox and prevent unwanted messes.
  • Destructive Scratching – While scratching can be a frustrating and costly behaviour for pet guardians, it is normal and necessary behaviour for cats. Here are some recommendations for redirecting your cat’s scratching to appropriate items in the house.
  • Unacceptable Indoor Elimination – Is your cat eliminating (urinating and/or defecating) outside of the litterbox? There can be several reasons for this behaviour, including location, environmental or social factors, and medical conditions.